Support Policy

At Growly AI, we are committed to providing excellent support to help you get the most out of our platform. This document outlines what you can expect from our support services.

Support Channels

We offer support through the following channels:

• Email Support: Contact us at aigrowly@gmail.com for any questions or issues.
• In-App Help Center: Access tutorials, FAQs, and troubleshooting guides directly within the Growly AI app.
• Community Forum: Connect with other Growly AI users to share tips, ask questions, and discuss strategies.

Support Hours

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET). While we strive to respond to all inquiries as quickly as possible, please allow up to 24 business hours for a response.

Priority Support

Premium account holders receive priority support with faster response times and access to dedicated support specialists. Priority support includes:

• Guaranteed response within 4 business hours
• Direct access to senior support specialists
• Screen sharing sessions for complex issues
• Personalized onboarding assistance

What We Support

Our support team can assist with:

• Account setup and configuration
• Platform functionality and feature questions
• Troubleshooting technical issues
• Integration with supported social media platforms
• Data interpretation and analytics questions
• Billing and subscription inquiries

What We Don't Support

Our support team cannot provide assistance with:

• Custom development or coding requests
• Third-party applications not directly integrated with Growly AI
• Social media account access issues (please contact the respective platform)
• Content creation or marketing strategy consulting (beyond our AI recommendations)
• Hardware or operating system issues unrelated to Growly AI

Service Level Agreement (SLA)

We strive to maintain 99.9% uptime for the Growly AI platform. In the event of service disruptions, we will:

• Notify users through email and in-app notifications
• Provide regular updates on our status page
• Work diligently to restore service as quickly as possible
• Conduct a post-incident review to prevent similar issues in the future

Feature Requests

We welcome feature requests and product feedback. While we cannot guarantee implementation of all requests, we carefully consider user feedback when planning our product roadmap. To submit a feature request:

• Use the "Feature Request" option in the in-app help center
• Email your suggestion to feedback@growlyai.com
• Post your idea in our community forum for discussion

Beta Program

Users can opt into our Beta Program to test new features before they're widely released. Beta participants:

• Get early access to new features and improvements
• Provide valuable feedback that shapes the final product
• May experience occasional bugs or performance issues
• Receive special recognition in our community

To join the Beta Program, visit the Settings section in your Growly AI account and select "Join Beta Program."

Training and Resources

We offer the following resources to help you maximize your Growly AI experience:

• Video tutorials and step-by-step guides
• Monthly webinars on platform features and social media best practices
• Knowledge base articles and FAQs
• Getting started guides for new users
• Case studies and success stories

Contact Information

For support inquiries:
Email: support@growlyai.com
Phone: (800) 555-GROW (4769)
Address:
Growly AI
1715 Madison Place
Brooklyn, NY 11229

Changes to Support Terms

We may update these Support Terms from time to time. We will notify users of any significant changes via email and by posting the new terms on this page.

Last Updated: March 25, 2025